As more and more motor vehicles get more automated with plenty of electronic circuits replacing mechanical parts Isuzu East Africa has launched a new flagship after-sales services and support facility in Nairobi.
The USD 274,000 facility will enable Isuzu Clients access faster services and be able to be supplied with more than 10,000 spare parts of their vehicles, regardless of model or size.
The chief guest at the opening event was the Chief Executive Officer of Isuzu Motors Limited NaohikoYanagawa.
The Heavy Commercial Vehicle wing attached to the facility will also be the main distribution outlet for Isuzu Vehicles bound for Tanzanian and Ugandan markets.
“Supporting our clients with after sales services and support has always been key pillar of Isuzu Motors’ business. We are now able to offer comprehensive solutions that boast modern vehicle service and diagnostic technology to ensure customers get accurate vehicle health checks,”Naohiko Yanagawa – Executive Officer, Isuzu Motors Limited.
Additionally, the facility will also have a wide spectrum of proprietary diagnostic equipment to trouble-shoot or tune the latest range of Isuzu vehicles that feature powerful and efficient common rail engines.
“This investment underscores our commitment in ensuring that we continue being the leading automotive assembler in After Sales services for our bus and truck customers.
The establishment will be able to offer additional support to our dealer network and growing customer base through improving aftersales operations and processes,” said Isuzu East Africa’s Managing Director, Rita Kavashe.
Kavashe further affirmed that customers will spend a maximum of two hours for scheduled maintenance, get access to mobile services and field engineers all from the Facility.
“This investment will reduce waiting time for customers. It will also allow Isuzu East Africa to handle peak demand periods seamlessly,” she added.
The new facility houses the Isuzu Health Inspection Service Center where trainee mechanics enhance their skills.
The facility is suited to serve long-haul trucks and buses and takes advantage of the major highway network and the logistics gateway to the country’s premier port.
The Facility will also provide Isuzu customers with a computerized Isuzu Vehicle Health Report that enables Isuzu to determine vehicle conditions to advice on proper maintenance timing based on vehicle driving environment and driving style.
The Reports will inform customers on how best to reduce fuel consumption costs and get hints for extending the life of consumables such as brake-related parts hence improving on efficiencies of vehicles.